Refund Policy

1. Overview

At Bonsai World, we want you to be completely satisfied with your membership. This Refund Policy explains under what circumstances you may be entitled to a refund of your membership fee.

2. 14-Day Cooling-Off Period

In accordance with EU consumer protection legislation (Directive 2011/83/EU), you have the right to withdraw from your membership purchase within 14 calendar days of the transaction date, without providing any reason.

To exercise your right of withdrawal, please notify us before the 14-day period expires by contacting us at info@membership.bonsaiworld.org with your name, email address, and order reference.

Please note: if your physical Membership Card has already been produced and dispatched at the time of your withdrawal request, we may deduct the cost of production and shipping from your refund.

3. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of purchase and your card has not been dispatched
• Your Membership Card was never received due to a shipping error on our part
• You were charged more than once for the same membership period due to a technical error

Refunds will not be issued in the following cases:

• Requests made after 14 days of purchase (unless exceptional circumstances apply)
• The physical card has already been delivered to the provided address
• Failure to receive the card due to an incorrect address provided at checkout
• Change of mind after the cooling-off period has expired

4. Annual Renewal Refunds

If your membership renews automatically and you did not intend to renew, you may request a refund within 7 days of the renewal charge, provided you have not used any membership benefits during the new period. Please contact us promptly at info@membership.bonsaiworld.org.

5. How to Request a Refund

To request a refund, email us at info@membership.bonsaiworld.org with the following information:

• Your full name and email address used at checkout
• Your Member ID (if available)
• The reason for your refund request
• The date of purchase

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 10 business days.

6. Contact

For refund enquiries, please contact info@membership.bonsaiworld.org.